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· Develop a clear understanding of UHNW clients and their unique expectations.
· Understand the motivations and decision-making behaviourt of ultra wealthy clients.
· Principles of Luxury Client Experience.
· Learn how to build a deep understanding of each client.
· Develop professional communication skills for engaging UHNW clients.
· Design experiences that feel exclusive and memorable.
· Managing Long-Term UHNW Relationships.
· The Art of Clienteling & Client Psychology
· Winning in a Competitive Market
· Refined Communication & Etiquette
· Case Studies Scenarios
· Q & A
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Participants will be able to:
Understand the expectations of Ultra High Net Worth clients
Deliver personalised and refined client experiences
Build strong and lasting relationships with affluent clients
Apply luxury service principles in client engagement
Strengthen client loyalty and long-term business relationships
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Professionals who engage with affluent or high-value clients and seek to deliver refined, personalised experiences that cultivate trust, exclusivity, and long-term relationships
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Upon completion, participants will be awarded the DLE Certificate of Attendance. A mark of distinction and commitment to excellence
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Designed for shared discovery, this journey requires a minimum of 3 participants.
Should you wish to include more members of your team, each additional person is invited to join at RM 6,600.
