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· Introduction to Clienteling
· Understanding Client Psychology
· Client Profiling & Data Management
· Personalised Client Engagement
· Communication Excellence
· Building Long-Term Client Relationships
· Relationship Management (CRM)
· Soft Skills Development
· Goal Setting & Performance
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After completing this workshop, participants will be able to:
• Build stronger client relationships
• Deliver personalised client experiences
• Increase repeat business and client loyalty
• Apply professional clienteling strategies in daily work -
Professionals or Individuals who seek to elevate their client engagement through personalised, high-touch service that fosters loyalty, trust, long-term value, cultivate lasting relationships and enduring client loyalty.
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Upon successful completion, each attendee will be awarded the DLE Certificate of Attendance. A testament to your commitment.
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Great things happen when you don't have to do it alone. That's why this workshop requires a minimum of two participants.
Want to bring more voices to the table? Additional team members are welcome at RM 2,475 per person.
